This document provides information about IDM Desktop and Web Services 4.0.2 fix pack 004.
For information on product compatibility, refer to the IDM Desktop, Web Services, and Open Client Compatibility & Dependency Matrix.
You can find a copy of the latest IDM Desktop documentation including the Before You Install v 4.0.2, and IDM Desktop, Web Services, and Open Client Release Notes (Known Issues) v 4.0.2 on the IBM Customer Service and Support web site for FileNet customers.
NOTE:
Search is enabled in the help system only if
you have installed it as a web site on a web server that supports Java™
applications.
See the FileNet IDM Desktop, Web Services, and Open Client Compatibility and Dependency matrix for information on requirements, supported service packs, and certification history.
Web Services and all clients must have the same Fix Pack level.
CertificationsMicrosoft Update Rollup 1 (Version 2) for Microsoft Windows 2000 SP4 is certified as of fix pack IDM 4.0.0-002. CS 5.4 Fix Pack 2 is certified as of fix pack IDM-4.0.0-006. IS 4.0 SP4 Fix Pack 3 and ISTK 4.0.40 Fix Pack 3 is certified as of fix pack IDM-4.0.0-009. Microsoft Windows 2003 Active Directory is certified as of fix pack IDM-4.0.0-009. Microsoft Internet Explorer ActiveX changes (KB 912945) are certified as of fix pack IDM-4.0.0-009. Stellent's Outside In Viewer Technology software, version 8.1.5 is certified as of fix pack IDM-4.0.1-001. Installation is optional. Microsoft Internet Explorer 7.0 is certified as of fix pack IDM-4.0.1-003. IS 4.0 SP5 Fix Pack 1 and ISTK 4.0 SP5 Fix Pack 1 is certified as of fix pack IDM-4.0.1-004. Microsoft Windows 2003 SP2 is certified as of fix pack IDM-4.0.1-005. Microsoft Windows Vista is certified as of fix pack IDM-4.0.1-007. Adobe Reader 8.1.0 is certified as of Fix Pack IDM-4.0.1-008. IS 4.1 and ISTK 4.1 are certified as of Fix Pack IDM-4.0.1-008. IS 4.1 and IS 4.1.1 are certified with IDM Desktop/Web Services SP2. Microsoft Windows XP SP3 is certified as of Fix Pack IDM-4.0.2-004. Microsoft Windows 2008 Active Directory is certified as of Fix Pack IDM-4.0.2-004. |
If a Fix Pack contains Web client software changes, the Web administrator can redirect Web clients to the Download page to install the new file or files.
After this, each time a Web client connects to Web Services, the client controls are compared with the IDMWS_RequiredVersion in global asa. If the client's file version is older, the Download page displays and the Web client can upgrade to newer files.
It is not necessary to have previously installed a Web client package.
Stellent's Outside In Viewer Technology software, version 8.1.9 is available as of fix pack IDM-4.0.2-004. This version fixes several DTSes. If you wish to install, copy the outsidein819.zip file to a local drive and unzip all files to the installation directory on each client PC, by default:
C:\FileNet\IDM
Once this Fix Pack is installed, the process cannot be reversed.
IDM is supported on Windows Vista as of fix pack IDM 4.0.1-007. For information on using FileNet IDM Desktop on Windows Vista, please see the Technical Bulletin for Windows Vista.
All the client applications built on top of IDM will have to perform the following steps while using LDAP authentication to logon to IS Library with new IS fix pack IS 3.6 ESE SP1 Fix Pack 16/IS 4.0 SP5 Fix Pack 2 applied (carrying IS fix for DR 197994):
E.g. LDAPLib.Authenticate(UserId, Passwd, LDAPDn, SessionId, LDAPToken)
Public Overridable Function Authenticate(ByVal vUserID As Object, ByVal vPassWd As Object, ByVal vDN As Object, ByVal vKeyId As Object, ByRef pvEncrypt As Object) As Boolean
E.g. LDAPLib.Get_CredentialNew(Token, Key, LibSysType, LDAP_DN, FnUserName, FnPasswd)
Public Overridable Function Get_CredentialNew(ByVal vEncryptID As Object, ByVal vKeyId As Object, ByVal SysType As FNLDAPLib.idmSysTypeOptions, ByRef pvLdapDN As Object, ByRef pvUID As Object, ByRef pvPwd As Object) As Boolean
Set Session(“LDAP_DN”) = LDAP_DN
E.g. LDAPLib.Get_Credential(Token, Key, LibSysType, FnUserName, FnPasswd)
Public Overridable Function Get_Credential(ByVal vEncryptID As Object, ByVal vKeyId As Object, ByVal SysType As FNLDAPLib.idmSysTypeOptions, ByRef pvUID As Object, ByRef pvPwd As Object) As Boolean
This problem can be overcome by changing the default 'Context' setting for numerals under the 'Digit Substitution' drop-down combo box while using the Arabic locale. To change the default 'Context' setting, perform the following steps:
If you are using Windows 2000, then perform the following steps:
If you are using Windows XP Professional/Windows 2003, then perform the following steps:
Also, the default way that any text box takes input in Windows is LTR (Left to Right). For Arabic Locale, the text box can be set to take input from RTL (Right to Left). To set the RTL (Right to Left) settings, press Right Shift key + Ctrl key while keeping the cursor on the text box. Similarly, to change back to the default Windows LTR (Left-to-Right) settings, press Left Shift key + Ctrl key while keeping the cursor on the text box.
The following are the suggested steps to install IDM, if Microsoft KB articles has to be installed. (For more details, refer to ecmdb#752578 in Product Fix history):
The following steps are not recommended to install IDM, if Microsoft KB articles have to be installed:
Note: This fix is given to address the issues of Microsoft KB articles for the future GA releases of IDM. It is not verifiable on IDM DT/WS 4.0.2 patch 4.
The steps to manually create the new registry key value under the Config folder are as follows:
The following abbreviations are used:
The following table list the product fixes in this fix pack.
ecmdb # | APAR # |
Affects |
Area |
Lib |
Description |
---|---|---|---|---|---|
380318 |
- |
DT/WS |
IDM Find |
IS |
User was unable to increment the IDM Find document ID value greater than 2147483647 using the arrow key. |
555883 |
- |
DT |
Application Integration - DT Office |
ALL |
When IDM DT 4.0 was installed for Office 2007, some of the FileNet menu commands got unavailable in PowerPoint. The Save toolbar button in Excel did not get removed, even after IDM DT was uninstalled. |
664266 |
- |
DT |
Logoff |
ALL |
Logon window appeared when user logged off from the library in Windows explore mode. |
686291 |
- |
WS |
Web viewing |
IS |
When the user opened a multi-segment document, the navigator window and then the magnifier window, and tried to magnify a part of the image, the IDM viewer crashed. |
740027 |
- |
DT/WS |
Application viewer |
ALL |
SetDefault button in the Annotation properties dialog box got invisible when the back color in the Style tab was changed. |
751060 |
PJ33402 |
DT/WS |
Application viewer |
ALL |
An error "80041a0f = Wrong File Format" appeared, when the user was
trying to open a document from the IS library. The document was getting
opened from the local machine and the CS library. Note:
This fix requires installation of OutsideIn8.1.9 bundled with patch 4. For
more details, refer to Suggested
steps to install IDM DT/WS 4.0.2 patch 4 with
OutsideIn8.1.9. |
751496 |
PJ34177 |
DT/WS |
Application Find |
IS |
When the user selected 3000 or more documents for deletion in IS, deletion failed after deleting around 2500 documents. |
751499 |
PJ33724 |
WS |
Web viewing |
IS |
"Internal 500" error appeared, when the user tried to retrieve and view an image from the IS Library (that does not exist). |
752578 |
PJ33432 |
DT/WS |
Setup Desktop |
IS |
Registration step of IDM installation was interrupted when KB patches of Microsoft Windows were installed (KB933566). For more details, refer to Installing KB articles. |
752646 |
PJ34081 |
DT/WS |
Web API |
ALL |
DocContent.dll failed to recognize a valid LogonID in the sample application. |
752835 |
PJ33995 |
DT/WS |
Application Find |
ALL |
When the user searched (Advanced) by the f_docnumber, user was unable to copy and paste by right clicking in the value field. |
756228 |
PJ33763 |
DT/WS |
IDM Miscellaneous |
IS |
Local print of scanned documents was producing extremely large fonts, whereas viewing the documents produced the applied fonts. |
758466 |
PJ33802 |
DT/WS |
Application viewer |
ALL |
User was unable to view the documents of Office 2003 or earlier, after installing Office 2007. |
760263 |
- |
DT/WS |
COM Objects |
CS |
idmDocState.idmDocCanReclaim returned true, even when the corresponding
document version were Offline (Non-Reclaimable). |
760405 |
PJ33968 |
DT/WS |
Application viewer |
ALL |
The DoPrint method was going back to default settings and not retaining the user settings on LocalPrint object from IDMViewerCtrl with IDM DT 4.0.1. |
761471 |
- |
DT/WS |
IDM Miscellaneous |
ALL |
FileNet Neighborhood was crashing while the document that has a custom class of MVP date field was added. |
761553 |
PJ34037 |
DT/WS |
Application viewer |
IS |
Panagon Viewer Find Now did not return the document, although an existing document ID was provided. |
762029 |
PJ34321 |
DT |
Add Document Wizard |
IS |
User requested to hide the FNP_ARCHIVE and FNP_CLIPID index fields, so that during drag and drop via thick client (IDM DT), the user would not be able to enter any data to this field. Note: This fix requires a new registry key entry under the Config folder. For more details, refer to Creating new registry key entry. |
767033 |
PJ34080 |
DT/WS |
Application viewer |
ALL |
On updating the properties of a document by changing an index field date type, the user got the error: "The value [mm/dd/yyyy] is invalid. [IndexFieldName] requires a date/time data type." |
768116 |
PJ34349 |
DT |
IDM Miscellaneous |
ALL |
On Windows Vista, the error "Access is denied" was encountered when the user tried to create a shortcut from a stored search in FileNet Neighborhood. |
768203 |
PJ34156 |
WS |
Setup Web Server |
ALL |
The registry was corrupted whenever FnLCache.exe was run. |
768324 |
PJ34176 |
DT/WS |
Application Explorer |
ALL |
The user was unable to change date/time custom property, when the time was 12:00:00 a.m. |
769910 |
PJ34512 |
WS |
Web Miscellaneous |
CS |
User was unable to add a document that had a Finnish character, to a document class. |
770086 |
PJ34263 |
DT/WS |
Application viewer |
ALL |
Values in Excel file were not getting displayed correctly when viewing with IDM Viewer. Note: This fix requires installation of OutsideIn8.1.9 along with patch 4. |
770661 |
PJ34795 |
DT/WS |
COM Objects |
ALL |
When using Sample Toolkit IDMAxCtrl, the TIF images were not getting displayed correctly. Note: This fix requires recompilation of IDMAxCtrl sample application after the installation of patch 4. |
771125 |
- |
DT/WS |
Application Explorer |
ALL |
When the property window of a document that has a Date property was
opened and closed, a popup "Flagged property requires a value" appeared.
|
772186 |
PJ35075 |
DT/WS |
COM Objects |
CS |
CS query failed in COM+ applications after one-off (test fix) patch
1004 was installed. |
775158 |
PJ34612 |
DT |
Application Find |
ALL |
Vista users required write permission to access the program files directory with Advanced IDM Find. |
777680 |
PJ34654 |
DT/WS |
Application Find |
ALL |
Whenever the user tried to change an index value from a committed document, an error was encountered. |
778874 |
- |
DT/WS |
Application Find |
ALL |
The property update specifically with Date index failed in IDMDT 4.0.2 with any fix pack installation. |
785802 |
- |
DT/WS |
IDM Configure |
IS |
Able to open/save the annotations of IS documents through Shortcut, even after deleting the IS library from IDM Configure. |
ecmdb # | APAR # |
Affects |
Area |
Lib |
Description |
---|---|---|---|---|---|
268006 |
- |
DT/WS |
Advanced Find |
IS |
While inserting Condition row in IS or DS, it disables Text View Icon button and the Text View remains accessible as a menu option. |
359220 |
- |
WS |
Application Integration |
CS |
While editing folder name using special characters like >,<.%,#,or by using comma or dot, is re-adding the folder name on alternatively clicking of security tab. |
360217 |
- |
WS |
Login |
ALL |
Size of the error message window keeps on increasing with clicking of the back and forward arrow keys in library name. |
360693 |
- |
DT |
Application
Integration |
IS |
When a word document is added to IS library with template legal.dot, error was prompted. |
360699 |
- |
DT |
FileNet Menu |
IS |
All FileNet menu items get disappeared from the menu once an add operation is complete from MS Word using legal.dot. |
368895 |
- |
DT/WS |
IDM Viewer |
ALL |
When trying to view a password protected document using IDM Viewer that shows different error messages on thick and thin clients. |
371211 |
- |
DT/WS |
Folder security |
IS |
The alignment gets differently for READ,WRITE and EXECUTE/APPEND in Folder security. |
375216 |
- |
DT/WS |
Function |
- |
The color of the messages in Log Spy could not be changed. |
388285 |
- |
DT/WS |
IDM Viewer |
CS |
Getting error in IDM Viewer when using "View" or "Open" to see a blank document stored in CS. |
388331 |
- |
DT/WS |
Document Class |
CS |
User is not allowed to change the document class without filling in the required custom property fields in CS library. |
388554 |
- |
DT/WS |
About Qmaintenance |
- |
Build number & version was not shown in About Qmaintenance when user logs on with Unified user. |
392134 |
- |
WS |
Document Class |
CS |
JavaScript Error was displayed when user tried to access the properties of a document that does not exists. |
393353 |
- |
DT/WS |
Document Properties |
IS |
In case of IS library, on clicking document properties tab, the cursor was positioned at incorrect place. |
393367 |
- |
DT/WS |
About Qmaintenance |
- |
The About Qmaintenance dialog box in Qmaintenance was not showing HFP number. |
554441 |
- |
DT/WS |
IDM Configure |
CS |
Checked out documents does not show red tick in search results. |
745227 |
PJ33364 |
DT/WS |
Repository |
IS |
txt documents with MM (caps) with the first characters in IS repository would not be read. |
746181 |
PJ33670 |
DT/WS |
Registry key |
IS |
FnLCache.exe corrupts DefaultAccessPermission registry key. |
749887 |
- |
DT/WS |
IDM Find |
ALL |
Error Message is not displaying correctly on IDM Find when repeating/second time clicking on 'Find Now/Find Count'. |
749773 |
- |
DT |
Custom Class |
CS |
User is unable to add document in case of custom class. Add/Document wizard and FileNet Neighborhood were vanishing also. |
750660 |
- |
WS |
Archive documents |
CS |
Archive documents were getting deleted. |
750807 |
- |
DT/WS |
CS Document Properties |
CS |
Without changing anything, if click OK of CS Document's Properties dialog, which has title as space, we get the "Flagged Property Title requires value" error. |
752289 |
- |
DT/WS |
IDM Find |
ALL |
When performing search using Date fields, an unexpected error message was appearing in IDM Find. |
753234 |
- |
DT/WS |
IDM Find |
ALL |
"Grid View" and "Grid and Text View" buttons were in disabled state on "IDM Advance Find">"Search Template Designer" dialog. |
753335 |
PJ35074 |
DT |
Application Integration |
CS |
Getting error message when launching Excel after installation of IDM DT 402. |
753855 |
- |
DT |
Data property |
ALL |
While updating a date property causes a popup: "The value "39553.79809028" is invalid. Date requires a date/time data type" and got failed. |
754910 |
PJ33664 |
DT |
Custom property |
CS |
End user cannot enter a value in a date/time custom property after upgrading Desktop to 4.0.2-fix pack 2. |
755476 |
PJ33994 |
DT/WS |
Search |
IS |
After the installation of IDM 4.0.2 fix pack 2, the simple search without criteria takes between 5 and 10 minutes to complete and show-up the result windows (100 results). |
757003 |
PJ33723 |
DT/WS |
IDM Find |
IS |
There was a performance delay when searching from IDM Find. |
759299 |
PJ33996 |
DT |
Custom property |
CS |
When adding a document to CS5.5 library, customer saw the error when tabbing out a Date/Time type custom property. |
760205 |
PJ33873 |
DT/WS |
IDM Find |
- |
While attempting to change the property value of a date field on an image within IDM Find, get the following error "The value '38365' is invalid. <Index name> requires a date/time data type". |
ecmdb # | APAR # |
Affects |
Area |
Lib |
Description |
---|---|---|---|---|---|
000688 |
- |
DT |
Application Integration |
CS |
In a fresh Office Integration, Add-Ins and Insert properties feature were not functioning properly. Users were unable to add the Property to Word document and got an error and even the title of the message box behaved improper. |
268032 |
- |
DT/WS |
IDM Find Application |
ALL |
The application was displaying tool tips for toolbar icons that were inactive or unavailable. |
363411 |
- |
DT/WS |
IDM Find Application |
ALL |
In Advanced Search, clicking Cancel caused the partially entered search criteria to disappear throwing an error "This search was modified, do you want to save changes before continuing?". |
363488 |
- |
DT/WS |
Explorer Integration |
- |
IDM Desktop was unable to show full name of Document class consists of maximum length 32 Characters. |
363532 |
- |
DT/WS |
Explorer Integration |
CS |
An error message appeared while finding a CVL value associated with any MVCP property in CS Libraries. |
368854 |
- |
DT/WS |
IDM Config |
CS |
Security setting of the published document was not same as that of folder, if folder setting is selected in IDM Preference. |
370397 |
- |
DT/WS |
IDM Config |
"Save As" button remained disabled for selecting single preference option in Export Preferences dialog. | |
370432 |
- |
DT/WS |
IDM Find |
CS |
While login to any CS library and launch IDM Find application, the Shortcut keys for <Find Searches> and <Find Documents> were not working. |
370960 |
- |
DT/WS |
IDM Viewer |
ALL |
In the Display Option - normal, darker, lighter, enhance modes were not selected/marked in IDM Viewer Image menu through Thin Client for tiff documents. The user could not interpret which option was currently selected. |
373913 |
- |
DT/WS |
Explorer Integration |
CS |
In CS library, incorrect FNI-Shortcut-Files from a document`s version list for two or more than two version were created. |
384599 |
- |
DT/WS |
Application Integration |
ALL |
Application Integration in Thick client failed to check out office document to unmapped network drive. |
386972 |
- |
DT/WS |
Explorer Integration |
CS |
"Remove from folder" and "Delete" message confirmation appeared many times if "No" was selected. |
387391 |
- |
DT/WS |
IDM Find Application |
ALL |
"Find More" button got disappeared from the status panel of IDM Find Window after restoring window from minimized state. |
387395 |
- |
DT/WS |
IDM Config |
IDM Configure got crashed on entering an invalid value for extension in preferences. | |
389114 |
- |
DT |
IDM Viewer |
ALL |
Magnifier window displayed a colored image when it was modified to a Black and White image. |
391284 |
- |
DT/WS |
Web App |
CS |
Finish button did not get disabled when document pages were removed from the Add document dialog. |
391549 |
- |
WS |
Web App |
CS |
Microsoft VB Script runtime error was displayed when tried to check-out a document that did not exist. |
554355 |
- |
DT |
IDM Find Application |
- |
On Vista while Launching IDM Find application threw error message - Fail to update system registry in upgrade scenario (when Win XP SP2 with any combination of IDM DT up to patch 5 upgraded to Win Vista and installing patch 06.). |
554442 |
- |
DT/WS |
Explorer Integration |
ALL |
Close button of Show Members dialog box in Security tab was not working properly. |
662556 |
- |
DT/WS |
Explorer Integration |
- |
The About FileNet option in Help menu of all the applications was showing 4.0.1 instead of 4.0.2. The IDM Find template window Help >About FileNet shows 4.0.0 instead of 4.0.2. |
663907 |
- |
DT/WS |
Explorer Integration |
CS |
While using IDM DT 4.0a on Vista, the document cannot be checked out using documents shortcut. Scenario is same with Open, Checkout and Open, Copy to, Copy and Open, Copy, Send, Print, Publish, Archive, Permanent, Deindex and properties. |
664175 |
- |
DT/WS |
Explorer Integration |
ALL |
Garbage values were concatenated while giving title to a document during Document add wizard in IS or CS lib. Example: While adding a document and give title to it by changing the class, the font in the title text-box is changed to some garbage font and some part of the name string concatenates on every key press. Also, the application behaves abnormally and gets hanged, resulting into a crash of IDM Desktop. This scenario is reproducible on both IS and CS library. |
669575 |
- |
DT |
Application Integration |
- |
After installing IDM DT 4.0.2, Office 2007 document format (.docx, xlsx, pptx) were not present in 'File of type' drop down box which could be used to select the type of document to open in Word 2007, Excel 2007 and PowerPoint 2007. |
743321 |
PJ35077 |
DT/WS |
IDM Explorer |
ALL |
Add Document wizard drop down lists displayed garbage characters when installed on Vista. |
750641 |
- |
WS |
WS Homepage |
ALL |
The Copyright message was not updated with 2008. |
746158 |
PJ35073 |
WS |
Web Browse |
The fix "DeletePageFromMemory" did not work anymore after Patch 3 for IDMWS 401. | |
746266 |
PJ33237 |
WS |
Web Browse |
CS |
Localization issue is Web Services 3.3.0-28 / Content Services 5.4 and Internet Explorer 7. |
748001 |
- |
DT/WS |
IDM Find |
IDM Find Window is overlapping with FileNet Neighborhood window in Vista Machine. | |
749990 |
- |
DT |
CS |
Users were unable to add compound document and got an error message "Validation failure". | |
750000 |
- |
DT |
IDM Find Application |
IS |
In FileNet Neighborhood>right click on IS library>Find and after the logon, when simple find and entering some special (invalid) characters in the document ID field, the Error message displayed click OK, which was displaying Twice. |
750036 |
- |
DT |
Explorer Integration |
CS |
While adding the compound document into the library, it was not asking whether it should be added as compound document or single document. |
750143 |
- |
DT |
IDM Viewer |
IS |
IDM Viewer got closed with the preference Multiple Viewer Windows. |
750227 |
- |
DT/WS | Help About |
Help>About dialog was showing wrong build number and build date when accessed from FileNet Neighborhood. | |
751285 |
- |
DT/WS |
Dev Help |
"What's new in 4.0.2" topic was not in the IDM DT/WS Developer's help. |
ecmdb # | APAR # |
Affects |
Area |
Lib |
Description |
---|---|---|---|---|---|
000676 |
- |
DT/WS |
IDM Viewer |
All |
Apply button disabled when text area is entered in the
annotation. |
388287 |
- |
DT/WS |
IDM Viewer |
All |
A Group3 compression image appears stretched when viewed
through IDM Viewer. |
661974 |
- |
DT |
IS Document Property |
IS |
In the IS Security Tab, adding User/Group
not listed in the pick list is not displaying an error. |
662933 |
- |
DT |
IDM Viewer |
IS |
Annotations applied to one pane of a split document, does
not get displayed on the other pane. |
686380 |
- |
DT |
Logon |
IS |
If the Use operating system credentials for logon in
IS Preferences setting is enabled in IDM Desktop, logging in as a
user that isn't imported into the IS Library displays a junk value.
|
686388
|
- |
DT/WS |
IDM Viewer
|
All |
In the Annotations dialog box, clicking Apply followed by Cancel does not save the changes made. |
686390 |
- |
DT/WS |
IDM Viewer |
All |
Clicking a location in the Highlight dialog-box enables the Apply button even though no changes are made to the location. |
686949 |
- |
DT |
Queue Maintenance |
IS |
The application is unable to retrieve Queue data if the
Max to retrieve field is left empty. |
741193 |
PJ35072 |
DT/WS |
IDM Viewer |
All |
Users are unable to use shortcut keys while viewing a Web 2.0 document on Web 4.0. However, as a workaround, you may make a registry change under Config folder on the client machine. 1. Browse to HKEY_LOCAL_MACHINE\Software\FileNet\IDM click Config folder. 2. Choose Edit New → DWORD Value and label it as "EnableShortCut" (without quotes), and press ENTER. 3. Double-click EnableShortCut key and set its value to 1. Customers using Web 2.0 Pages must copy viewer.exe, viewer2.exe, and fncontrols.exe from X:\FileNet\IDM\Web\IDMWS\Redist\Download and paste them under the X:\FileNet\IDM\Web\IDMWeb\download folder. Replace X: with the drive letter assigned to the drive FileNet IDM is installed. |
744551 |
PJ35076 |
DT |
IDM Find Application |
IS |
IDM Find returns correct document lists with wrong information at status bar for documents in multiples of 50. |
747730 |
- |
DT |
IDM Viewer |
IS |
Annotation applied on one pane of a split document does not display on the other available pane. |
For information about contacting customer support:
- Navigate to the Information Management support page here.www.ibm.com/software/data/support
- Select the appropriate IBM FileNet product from the "Select a category" list.
- From the Product Support page, click Flash 8 Oct. 2007: How to get support for IBM FileNet products.